Questions about a file, a download that will not open, a school licence or a custom request — email is the fastest way to reach us.
Email us
We read every message and reply within two business days (Monday to Friday). We are based in Europe, so if you write in the afternoon US time, your answer usually lands in your inbox overnight.
Before you write
- Download problems? Check the FAQ first — the download link is in your order confirmation email, and it also lives in your account under Downloads.
- Wrong file or a printing issue? Send your order number and a short description. We fix or replace files quickly.
- Refunds: see our Refund Policy — digital downloads are final sale, but we always make a faulty file right.
- Using our printables at school or in a co-op? The Terms of Use page explains what a single licence covers, and how to get a multi-teacher licence.
Business details
CraftKids Academy is a brand of:
Kwiecien Academy Mateusz Kwiecien
ul. Pszczelna 40a/17
30-431 Krakow, Poland
All prices on this site are in US dollars. Products are digital files delivered by download — nothing is shipped.
Press and collaborations
If you write for a teaching blog, run a classroom account, or would like to feature our printables, use the same address and put press in the subject line.